Privacy Policy

Who is responsible

Voloshealse Botanica S.r.l., located at Via Giordano Bruno, 58, 60128 Ancona AN, Italia. Dedicated contact for privacy matters: [email protected].

Legal framework

We handle personal information in full compliance with the General Data Protection Regulation (GDPR) and the regulations in force in Italy. In the event of discrepancies between this text and legal provisions, national laws apply.

What we collect

During the checkout process, we collect the details necessary to deliver the package: full name, delivery address, email address, phone number, and list of chosen products. We do not retain or store payment card details on this website. While browsing, we record technical parameters such as IP address, browser type, and viewed pages, using the cookies described below.

• Personal and contact details (first name, last name, physical shipping address, telephone number, email address).
• Transaction details and order history on the website.
• Technical browsing parameters and telemetry (IP address, unique device identifiers, browser log data).
• Written communications exchanged with customer support.

Why we use it

• Prepare and deliver ordered packages, handling any returns.
• Respond to your inquiries and send updates on order status.
• Maintain website security and monitor its proper daily operation.
• Send news and updates about our products only to those who have explicitly requested them, with the option to unsubscribe at any time.

Cookies and browser data

The system places small files in your web browser. Essential technical cookies remember your shopping cart and session and cannot be disabled. Statistical cookies allow us to monitor page visits in aggregate form. Promotional cookies activate only with your consent via the on-screen form. You can withdraw your consent at any time through the form or your browser settings; the full list is available in our Cookie Policy.

Communication and data transfer

Carriers only receive the details needed to deliver the packages. Payment processors handle transaction-related information. Technical hosting and analytics partners process data on our behalf under formal agreements. We do not transfer or sell personal data for any reason.

User personal data is not transferred, sold, or shared with third parties for commercial purposes, in full compliance with the standards set by the GDPR and applicable Italian legislation.

Data retention period

We retain order records for the period required by accounting and tax regulations, after which they are deleted. Account credentials remain active until you request closure. Analytics logs are kept for 14 months.

Your rights

Pursuant to EU Regulation 2016/679 (GDPR), users may at any time exercise their right of access, rectification, erasure, restriction of processing, and data portability, as well as the right to object and lodge a complaint with the Data Protection Authority.

Security

The store does not collect, store, or process data relating to payment cards or banking networks, as the only accepted payment methods are free cash on delivery to the courier and direct bank transfer with details provided upon order confirmation.

Questions about this policy

Contact us at [email protected] or call +39 071 5844 272 during Mon-Fri 08:45 - 17:30. We answer every inquiry within one business day.

Merchant

Voloshealse Botanica S.r.l.

Registered address

Via Giordano Bruno, 58, 60128 Ancona AN, Italia

Email

[email protected]

Phone

+39 071 5844 272

Working hours

Mon-Fri 08:45 - 17:30

Registration

P.IVA IT51398550303